Operations
SEMDA is running on IT infrastructure located in Switzerland and operated by Swiss companies. It shares the basic IT infrastructure (VDC – Virtual Data Center) with Polaris, but runs on separate virtual machines.
There are two environments of SEMDA.
Test System
The SEMDA test system is connected to User Acceptance Test (UAT) environment at RI. Only a limited amount of data is available here. In this environment the Local CMS can perform integration tests. This system is available only on request for a limited period of time. This is because testing activities must be coordinated with RI.
New versions of SEMDA will be available here first.
The access to the test system will be granted only to customers with valid contracts. The access is protected the same way as to the productive system. The same security measures will apply.
Productive System
The productive system is connected to the productive systems of RI and can be used only for productive purposes. No tests are allowed here.
The access to the productive system will be granted only to customers with valid contracts. The service conditions will be defined in the respective contract & SLA.
RCS endeavors to ensure the highest reasonable availability, but availability 24×7 cannot be guaranteed.
Support
SEMDA has no GUI and is not available to interactive users. It communicates to the Local CMS via services defined in the API. Therefore, there is no First Level Support. The users and clubs must solve their issues with the owner / developer of the Local CMS.
Second Level Support (basic technical support) is provided by the RCS to the developers of the Local CMS. The customer will have access to the Helpdesk System (RedMine) where he can place support requests. Such request will be then resolved during the normal working hours. This support level is included in the license fee.
Third Level Support is provided by the engineering company (Cloudtec). This can be requested for troubleshooting or for consulting regarding integration issues. This support level is NOT included in the license fee and will be charged extra. The conditions will be defined in the respective contract.
Support will be provided in the English language only.
FAQ
What is the IT infrastructure of SEMDA?
SEMDA operates on IT infrastructure located in Switzerland, managed by Swiss companies, and shares a Virtual Data Center (VDC) with Polaris but runs on separate virtual machines.
What is the purpose of the SEMDA test system?
The SEMDA test system is used for integration tests by the Local CMS and is connected to the User Acceptance Test (UAT) environment at RI, with limited data available.
Who can access the SEMDA test system?
Access to the SEMDA test system is granted only to customers with valid contracts and is available upon request for a limited time.
Is testing allowed in the productive system of SEMDA?
No, testing is not allowed in the productive system; it can only be used for productive purposes.
What levels of support are available for SEMDA?
Support for SEMDA includes Second Level Support provided by RCS for Local CMS developers, and Third Level Support from Cloudtec for troubleshooting and consulting, which is charged extra.
Why does SEMDA not have a graphical user interface (GUI)?
SEMDA acts as a gateway and forwards requests from the CMS to the RI systems and the responses back to the CMS. SEMDA has no persistent data that can be queried or manipulated via a GUI. The data exchanged with RI is personal data that belongs to the connected CMS. SEMDA avoids all GDPR-related issues by strictly preventing access to this data. The CMS GUI must implement the necessary functions to search and display the personal data.